NOTE: This page is overdue for a total re-write. But rather than take it down I will just leave it up in its current state so that some information is available.

What is it?

Sampling is very similar to the Observation technique. But while Observation is generally focused on what people do and how they do it, sampling is focused on deriving quantifiable data such as how long someone takes to do something, and how much of their time is spent doing it. As with Observation, the business analyst is unlikely to have the time to gather data from every individual who performs an activity, and the BA thus chooses a representative sample of users from which to gather data and assumes that the data gathered from those users will be similar to that of other users.

However, sampling does not have to be people-focused. A business analyst can also do sampling of the outputs of business processes to find out what variations in the output are most common (variations can include both differences in quality and differences in content); or to gather data about the sources or recipients of the business output.


Why do it?

Sampling can be used for many business analysis purposes, including:


How do I do it?

The process of conducting the Sampling technique is largely identical to the that of the Observation technique. Just with a different focus on what is being observed and what type of information is gathered.


Related Resources